Returns & refunds

Updated 7 September 2026 · United Kingdom orders

Changed your mind? Contact Oliey within 30 calendar days after delivery to request a return. This policy covers purchases delivered within the United Kingdom, including sale items, and is in addition to your statutory rights.

How to return an item

1. Email contact@oliey.com, call +44 7587 282917, or use our contact form. Tell us which items you are returning and include your order number or another proof of purchase. You do not need to give a reason for a change-of-mind return.
2. Our customer-care team will email a prepaid return label for you to download and print. Contact us if you cannot print it so we can help arrange an alternative. Labels are arranged by the team, not generated automatically on this page.
3. Pack the items securely, include a note identifying your order, and send them by post within 14 calendar days after telling us you wish to return them. Keep your proof of posting. If our label arrangements cause a delay, we will not count that delay against you.

Please contact us before paying for postage so we can arrange the free service. If you have already paid for standard return postage, send us the receipt so we can reimburse the reasonable cost. A clear cancellation notice is valid without using a particular form or waiting for our approval.

Return address

Returns are by post. This address is not advertised as a shop or a walk-in returns counter.

Item condition

For a change-of-mind return, items should be unworn and in their original condition, with accessories and tags where available. You may open packaging and inspect or try an item as you would in a shop. Please use the original packaging where possible; missing packaging does not automatically remove your statutory rights.

If handling goes beyond what is reasonably needed to inspect the item and reduces its value, a proportionate deduction may apply where the law permits. We do not charge a restocking fee. These condition requirements do not prevent a claim for an item that arrived faulty, damaged, incorrect or not as described.

Refunds and delivery charges

We refund without undue delay and no later than 14 calendar days after we receive the goods or you provide evidence that you sent them back, whichever happens first. Refunds are made to the original payment method, without a refund-processing fee. Your payment provider may take additional time to display the credit.

When you return the whole order, we also refund the standard outbound delivery charge you paid. An optional premium-delivery supplement is not refunded unless required by law. For a partial return, the original delivery charge is normally unchanged, except where your statutory rights require otherwise.

For a different item, return the original for a refund and place a new order. We do not offer a separate direct-exchange service; this does not limit any legal right to a repair or replacement for faulty goods.

Faulty, damaged or incorrect items

Contact us as soon as you notice a problem. Photos can help us understand it, but are not a condition of exercising your statutory rights. We cover reasonable return postage and provide the refund, repair or replacement required by law. Your rights for faulty or misdescribed goods do not end after 30 days.

Your right to cancel

For UK online purchases, you normally have a statutory right to tell us you are cancelling within 14 calendar days after delivery, without giving a reason, and a further 14 days to send the goods back. Our voluntary policy extends the return-request window to 30 calendar days. Nothing here restricts rights you have under consumer law.

You can use the optional cancellation notice below, email us in your own words, telephone us or write to the returns address. No account or website form is required.

To: Oliey Ltd, contact@oliey.com
Suite 2707 Northill Apartments, 65 Furness Quay,
Salford, M50 3DP, United Kingdom

I give notice that I wish to cancel my purchase of:
[Goods / order number]
Ordered on: [date]   Received on: [date]
Customer name: [name]
Customer address: [address]
Date of notice: [date]
Signature: [only if sending this notice on paper]

Contact and policy scope

Oliey Ltd, company number 16841273, operates oliey.com. For return support, email contact@oliey.com or call +44 7587 282917.

For an order delivered outside the UK, contact us about the return arrangements applicable to that destination. Mandatory consumer rights continue to apply. A later policy change will not reduce rights or promises applicable to an existing order.